Your Privacy Matters at ag44

Account Registration Data

When you create an ag44 account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, email address, Bangladeshi mobile phone number, and your chosen username. This information is required to create and maintain your account, verify your age (18+ requirement), and communicate with you about account activity.

Identity Verification (KYC) Documents

Before processing any withdrawal, ag44 requires all players to complete a Know Your Customer (KYC) verification process. During this process, we collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence issued by Bangladeshi authorities. We also collect proof of payment method ownership — for example, a screenshot confirming ownership of the bKash, Nagad, Rocket, or Upay account used for deposits. These documents are used exclusively for identity and age verification and anti-money-laundering compliance checks.

Financial Transaction Data

ag44 records all deposit and withdrawal transactions on your account. This includes the payment method used (e.g., bKash, Nagad, Visa), transaction reference numbers, amounts in Bangladeshi Taka, timestamps, and transaction status. We do not store full card numbers or full mobile banking PINs — payment processing is handled by our payment partners' secure systems, and ag44 receives only a tokenised reference sufficient to match the transaction to your account.

Gaming Activity Data

ag44 maintains detailed records of your gaming activity on the platform. This includes all bets placed, games played, outcomes, wager amounts, winnings, and session durations. This data is used to manage your account balance accurately, resolve disputes, detect potential problem gambling patterns for responsible gaming interventions, and comply with anti-money-laundering monitoring requirements.

Technical & Device Data

When you access ag44, our systems automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), session timestamps, and referring URL. This data is used to secure your account (for example, to flag suspicious login attempts from unusual locations), optimise platform performance, and maintain access logs for security audit purposes.

Communications Data

If you contact ag44's support team via live chat or email, we retain records of those communications. This includes the content of your messages, timestamps, and the resolution status of any support request. These records allow us to provide consistent support and refer back to prior interactions when resolving ongoing account matters.

The personal data we collect is used for the following purposes:

• Account Management: To create, maintain, and administer your ag44 account, including managing your balance, processing deposits and withdrawals, and providing access to all platform features.
• Identity & Age Verification: To confirm that you are at least 18 years of age and that the identity information you have provided during registration is accurate, as required by our responsible gaming and anti-fraud obligations.
• Payment Processing: To process deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to reconcile financial records associated with your account.
• Anti-Money Laundering (AML) Compliance: To monitor transaction patterns, detect suspicious activity, and report to appropriate authorities where legally required. ag44 maintains transaction records as part of its AML compliance obligations.
• Fraud Detection & Platform Security: To identify and prevent fraudulent account activity, bonus abuse, collusion, unauthorised account access, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming Monitoring: To detect patterns of play that may indicate problem gambling behaviour, and to provide timely interventions such as deposit limit suggestions, cool-off prompts, or self-exclusion assistance. See our Responsible Gaming page for details.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain a history of support interactions for quality and continuity purposes.
• Platform Improvement: To analyse aggregated, anonymised usage patterns that help us improve platform performance, game selection, and user experience. Aggregated analytics data does not identify individual players.
• Marketing Communications: To send you relevant promotional offers and platform updates via email or SMS, where you have opted in to receive such communications. You may unsubscribe from marketing communications at any time from within your account settings or by contacting support.

ag44 does not use automated decision-making processes that produce legally significant effects on individual players without human review. Where automated fraud detection flags an account for investigation, a member of the ag44 compliance team reviews the case before any action is taken.

ag44 may share your personal data with the following categories of third parties, strictly for the purposes described:

• Payment Processors: We share the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard to process deposit and withdrawal transactions on your behalf.
• Game Providers: When you play a game supplied by a third-party provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), your game session data is processed by that provider's platform. These providers are contractually bound to handle your data in accordance with their own privacy policies and applicable data protection standards.
• KYC & Identity Verification Partners: Where ag44 uses a third-party identity verification service to process KYC documents, your submitted documents are shared with that service provider under strict data processing agreements that prohibit any use of your data beyond the verification purpose.
• Fraud Detection & Security Services: ag44 may use third-party fraud detection and device fingerprinting tools that process technical data (IP address, device identifiers, browser signatures) to help identify suspicious account activity or duplicate registrations.
• Regulatory & Law Enforcement Authorities: ag44 will disclose personal data to government bodies, law enforcement agencies, financial intelligence units, or regulatory authorities when legally required to do so — for example, in response to a lawful request, court order, or as part of an AML reporting obligation. ag44 does not notify players when such disclosures are made if doing so would constitute a "tipping off" offence under applicable law.
• Professional Advisers: ag44 may share limited data with legal counsel, auditors, or financial advisers on a confidential basis where necessary to obtain professional advice in relation to platform operations or legal proceedings.

All third-party data processors used by ag44 are required to implement appropriate technical and organisational security measures to protect your personal data, and are prohibited from using your data for any purpose beyond the specific service they provide to ag44.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login status or display preferences — so that you do not need to re-enter this information on every page load. Cookies are a standard and essential part of how modern websites function.

Types of Cookies ag44 Uses

Managing Cookies

You may manage optional cookies (Functional and Analytics categories) through your ag44 account settings. You may also configure your browser to block or delete cookies entirely; however, disabling strictly necessary cookies will prevent you from logging in or using the ag44 platform. Please consult your browser's help documentation for instructions on managing cookie settings specific to your device and browser version.

ag44 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. Our cookie usage is limited to what is needed to operate and improve the ag44 platform itself.

The following retention periods apply to the main categories of personal data ag44 holds:

• Account Registration Data: Retained for the lifetime of your ag44 account, plus a minimum of 5 years following account closure. This retention period supports AML compliance obligations and enables resolution of any post-closure disputes.
• KYC Identity Documents: Retained for a minimum of 5 years following account closure or the date of the last verified transaction, whichever is later. This is consistent with standard financial compliance retention requirements.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction. These records are essential for AML monitoring, audit trails, and tax compliance purposes.
• Gaming Activity Logs: Retained for a minimum of 3 years from the date of each gaming session. These logs are used for dispute resolution, responsible gaming monitoring, and fair-play auditing.
• Technical & Security Logs: IP access logs and device session data are retained for a rolling 12-month period and then automatically purged, unless a specific security investigation requires extended retention.
• Support Communications: Live chat transcripts and email correspondence are retained for 3 years from the date of the interaction, to support ongoing customer service continuity and dispute resolution.
• Marketing Preference Data: Opt-in and opt-out records for marketing communications are retained for as long as your account is active, plus 2 years after closure, to maintain an accurate suppression list and comply with communications regulations.

When data reaches the end of its defined retention period and no legal hold or ongoing investigation requires its preservation, ag44 securely deletes or irreversibly anonymises the data. Anonymised, aggregated data that cannot be linked back to any individual player may be retained indefinitely for platform analytics and improvement purposes.

Technical Safeguards

All data transmitted between your device and ag44's servers is encrypted using TLS 1.2 or higher (256-bit SSL), ensuring that data in transit cannot be intercepted or read by third parties. Data at rest — including account records, transaction histories, and KYC documents — is stored on encrypted servers with access restricted to authorised systems and personnel only.

ag44's platform infrastructure incorporates distributed denial-of-service (DDoS) protection, web application firewall (WAF) filtering, and intrusion detection systems (IDS) that monitor for anomalous traffic patterns in real time. Critical database systems are isolated from public-facing application layers, and all administrative access to backend systems requires multi-factor authentication (MFA).

Organisational Safeguards

Access to personal data within ag44's organisation is governed by a strict role-based access control (RBAC) policy. Employees and contractors are granted access only to the specific data categories required to perform their job function. All personnel with access to personal data are required to complete data protection training and are bound by confidentiality obligations as part of their employment or service agreements.

ag44 conducts regular internal security reviews and periodic vulnerability assessments to identify and remediate potential weaknesses in our systems. Any identified vulnerabilities are assessed for severity and addressed within defined remediation timeframes.

Breach Notification

In the event of a personal data breach that poses a risk to your rights and interests, ag44 will notify affected players without undue delay via their registered email address. Our notification will describe the nature of the breach, the categories of data involved, the likely consequences, and the measures ag44 has taken or proposes to take in response. ag44 will also notify relevant regulatory authorities as required by applicable law.

• Right of Access: You have the right to request a copy of the personal data ag44 holds about you. We will provide this in a structured, readable format within 30 days of a verified request. To submit an access request, contact [email protected] from your registered email address with the subject line "Data Access Request".
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic account information (such as your phone number or email address) directly from within your ag44 account dashboard. For corrections to identity or KYC data, contact our support team.
• Right to Erasure: You may request that ag44 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis for processing applies. Please note that ag44 cannot delete data that we are legally required to retain for AML compliance, tax records, or regulatory audit purposes. In such cases, we will inform you of the specific retention obligation that prevents deletion.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) and to transmit that data to another service provider where technically feasible.
• Right to Restriction of Processing: In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that ag44 restrict processing of your data to storage only.
• Right to Object to Marketing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may unsubscribe from all ag44 marketing communications by updating your preferences in your account settings or by contacting our support team. Opting out of marketing does not affect essential account communications such as transaction confirmations, security alerts, and support responses.
• Right to Withdraw Consent: Where ag44 processes your data on the basis of your consent (for example, for optional analytics cookies or marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, please contact ag44's support team at [email protected] using your registered email address. We will verify your identity before processing any data rights request to ensure your data is not disclosed to or modified by an unauthorised third party. ag44 aims to respond to all verified data rights requests within 30 days.

Contacting ag44 About Privacy

For all privacy-related enquiries — including data access requests, erasure requests, corrections, objections to processing, or general questions about how your data is handled — please contact ag44's support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your ag44 account dashboard
• Support Hours: Bangladesh Standard Time (BST, UTC+6), around the clock
• Response Time: Typically under 2 hours during peak BST hours; privacy-specific requests responded to within 5 business days for acknowledgement, 30 days for full resolution

When contacting us about a privacy matter, please use your registered ag44 email address and include the words "Privacy Request" in the subject line. This helps us route your message to the appropriate team member quickly.

Updates to This Privacy Policy

ag44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, ag44 will notify active players via their registered email address at least 14 days before the updated policy takes effect. For minor, non-material changes (such as typographical corrections or clarifications that do not alter the substance of our practices), the updated policy will be published on this page without individual notification.

The "Last Updated" date at the top of this page reflects the date on which the most recent version of this Privacy Policy became effective. Your continued use of the ag44 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you should cease using the platform and contact our support team to request account closure in accordance with the voluntary closure process described in our Terms & Conditions.